Refund Policy

Last updated: September 9, 2026

Returns and exchanges

We accept returns of both defective and non-defective merchandise, and we accept exchanges. A request must be made within 30 days after delivery. Non-defective reasons may include changing your mind, personal preference, or selecting the wrong item. Damage, defects, an incorrect item, missing pieces, or a product that differs materially from its description are also eligible for review.

Condition and request details

For a non-defective return, the product must be new, unused, in its original condition, and include the original packaging, labels, and supplied accessories. Send the order number, checkout email, and a clear explanation of the request. When reporting damage, a defect, a wrong item, or missing contents, include photos or video of the item and package.

Mail process and exchanges

Returns are handled by mail. A free return label is included in the package, and no restocking fee is charged. Do not mail anything back before authorization and instructions are provided. Exchanges depend on current stock; when a replacement is unavailable, another approved resolution will be offered.

Refund timing

After an approved return is received and checked, we process the refund to the original payment method within 10 days. A bank or card issuer may need additional time to post the credit.